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IT Support Analyst I (2024/2025 School Year)
$86k-107k (estimate)
Full Time
6 Days Ago
Gresham Barlow School District is Hiring an IT Support Analyst I (2024/2025 School Year) Near Gresham, OR
- Applications must be submitted to Frontline Recruiting and Hiring by the closing date in order to be considered for the position. All employees hired by the District into a position not requiring licensure must be fingerprinted and have a criminal history check completed. The cost is $71.50 and is the responsibility of the employee. This employment is considered probationary pending return of the criminal records check from the FBI and Oregon State Police through the Oregon Department of Education.
- Applications must be submitted to Frontline Recruiting and Hiring by the closing date in order to be considered for the position. All employees hired by the District into a position not requiring licensure must be fingerprinted and have a criminal history check completed. The cost is $71.50 and is the responsibility of the employee. This employment is considered probationary pending return of the criminal records check from the FBI and Oregon State Police through the Oregon Department of Education.
JobID: 2430
Position Type:
Classified (Technology)/IT Support Analyst
Classified (Technology)/IT Support Analyst
Date Posted:
5/6/2024
Application Deadline: In-District Bargaining Unit Members May 10, 2024. If the position is not filled with a bargaining unit member, outside applicants will be considered thereafter until filled.
MINIMUM QUALIFICATIONS
Education, Training, Experience, Licensure and Certification
• Associates degree in Information Technology or equivalent and periodic training to assure currency of technical skills
• Industry or district recognized technical and/or customer support certifications as may be deemed necessary by the Technology Department
• Valid Oregon Driver's License, reliable transportation and evidence of insurability
• Criminal Justice Fingerprint Clearance • Current First Aid/CPR Card
ESSENTIAL EXPERIENCES/QUALIFICATIONS
• Recent job related experience in computer installation, maintenance, network connectivity support, data management, data security and computer applications support
• One to three years of recent hands-on experience working in an end-user desktop support role or computer operations support environment as part of a medium or large technology team
KNOWLEDGE AND SKILLS
• Skills to use computer technology, including use of software applications and computer applications.
• Knowledge in maintenance of computers, printers and related devices.
• Ability to orient others in equipment operations, and to establish and maintain effective working relationships.
ESSENTIAL JOB FUNCTIONS
• Provide exceptional customer service in person, via phone and email as appropriate
• Resolve Support requests including troubleshooting hardware and software issues
• Works to support end-user Help Desk requests for technical support using district technology support tools
• Following technology equipment standards set by the Technology Department, generate recommendations for new hardware and software acquisitions
• Support the integration of technology into schools and district offices
• Deployment, installation and maintenance/upgrades of district owned or managed staff and student technology, including computers, printers, peripheral devices and software in accordance with the needs of the school and the support standards set by the Technology Department
• Using standards and procedures set by the Technology Department, help support network connectivity for end users, including troubleshooting problematic physical connections and work to follow Technology Department standards and procedures to ensure a secure network environment
• As directed, provide training in the operation and use of systems, computers, and peripheral equipment to school personnel and students
• Maintain inventories of technology hardware and software in accordance with district and Technology Department policies and practices
• Read, assimilate and translate technical documentation in a clear, meaningful way for non-technical staff and students
• Coordinate the procurement of technology equipment, replacement parts, and supplies as needed in accordance with district technology purchasing guidelines set by the Technology Department
• Maintain the confidential, proprietary nature of all information maintained on data systems and related to this position
• Support all district technology goals, policies and procedures as set by the Technology Department
• Work with and support other Technology Department staff as needed to ensure the effective operation of systems and equipment
• Perform other duties as related to the positions as assigned by supervisor
OTHER JOB FUNCTIONS
• Provide technology assistance to school or district staff for the purpose of supporting them in the completion of their work activities
• Provide pickup and delivery services of computer equipment and software when necessary
PHYSICAL REQUIREMENTS
• Ability to:
o sit, stand or walk for prolonged periods of time
o talk and hear conversations in a potentially noisy environment
o use precise control of fingers and hand movement, often in a repetitive motion such as keyboarding and ability to reach for and handle objects
o use close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Bending, stooping/crouching, kneeling and lifting and/or moving up to 70 pounds may also be required on occasion
WORKPLACE EXPECTATIONS
• Maintaining regular and punctual attendance. In case of an absence site and/or district protocol for reporting absences is followed
• Maintaining appropriate confidentiality regarding information relating to staff, students and parents
• Dress in a professional and appropriate manner for the assignment and the work setting
• Exercise prudent judgment
• Work independently in the performance of routine duties
• Follow all District and school policies and work procedures
• Utilize the District's electronic systems and applications only for reasons related to the position
• Participate in required meetings and trainings related to the position
• If employee is bilingual, interpretation, translating documents, and/or communicating orally in the second language may be required
• Cultivate and model a respectful working environment
Applicants with culturally diverse backgrounds are strongly encouraged to apply.
AN EQUAL OPPORTUNITY EMPLOYER
5/6/2024
Location:
Technology Office
Technology Office
Application Deadline: In-District Bargaining Unit Members May 10, 2024. If the position is not filled with a bargaining unit member, outside applicants will be considered thereafter until filled.
Projected Start Date: Approximately July 1, 2024. Exact date to be determined by the district.
For 2024/2025 School Year
8 hours/day, 260 days/year
Salary Range 15 $25.09 to $34.37/hour
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the desired qualifications as described in a job description. We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't believe you meet every one of our desired qualifications described. If you are unsure whether you meet the desired qualifications of this position, or how this would be determined, please feel free to contact Human Resources to discuss your application. Preference will be given to those applicants with work or lived experience with culturally, linguistically and racially diverse communities.
POSITION SUMMARY: The IT Support Analyst I position provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals at designated district locations for the purpose of improving student achievement and staff productivity. They are also responsible for responding to, documenting and resolving service tickets in a timely manner. The IT Support Analyst 1 position reports to the Director of Technology Services.For 2024/2025 School Year
8 hours/day, 260 days/year
Salary Range 15 $25.09 to $34.37/hour
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the desired qualifications as described in a job description. We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't believe you meet every one of our desired qualifications described. If you are unsure whether you meet the desired qualifications of this position, or how this would be determined, please feel free to contact Human Resources to discuss your application. Preference will be given to those applicants with work or lived experience with culturally, linguistically and racially diverse communities.
MINIMUM QUALIFICATIONS
Education, Training, Experience, Licensure and Certification
• Associates degree in Information Technology or equivalent and periodic training to assure currency of technical skills
• Industry or district recognized technical and/or customer support certifications as may be deemed necessary by the Technology Department
• Valid Oregon Driver's License, reliable transportation and evidence of insurability
• Criminal Justice Fingerprint Clearance • Current First Aid/CPR Card
ESSENTIAL EXPERIENCES/QUALIFICATIONS
• Recent job related experience in computer installation, maintenance, network connectivity support, data management, data security and computer applications support
• One to three years of recent hands-on experience working in an end-user desktop support role or computer operations support environment as part of a medium or large technology team
KNOWLEDGE AND SKILLS
• Skills to use computer technology, including use of software applications and computer applications.
• Knowledge in maintenance of computers, printers and related devices.
• Ability to orient others in equipment operations, and to establish and maintain effective working relationships.
ESSENTIAL JOB FUNCTIONS
• Provide exceptional customer service in person, via phone and email as appropriate
• Resolve Support requests including troubleshooting hardware and software issues
• Works to support end-user Help Desk requests for technical support using district technology support tools
• Following technology equipment standards set by the Technology Department, generate recommendations for new hardware and software acquisitions
• Support the integration of technology into schools and district offices
• Deployment, installation and maintenance/upgrades of district owned or managed staff and student technology, including computers, printers, peripheral devices and software in accordance with the needs of the school and the support standards set by the Technology Department
• Using standards and procedures set by the Technology Department, help support network connectivity for end users, including troubleshooting problematic physical connections and work to follow Technology Department standards and procedures to ensure a secure network environment
• As directed, provide training in the operation and use of systems, computers, and peripheral equipment to school personnel and students
• Maintain inventories of technology hardware and software in accordance with district and Technology Department policies and practices
• Read, assimilate and translate technical documentation in a clear, meaningful way for non-technical staff and students
• Coordinate the procurement of technology equipment, replacement parts, and supplies as needed in accordance with district technology purchasing guidelines set by the Technology Department
• Maintain the confidential, proprietary nature of all information maintained on data systems and related to this position
• Support all district technology goals, policies and procedures as set by the Technology Department
• Work with and support other Technology Department staff as needed to ensure the effective operation of systems and equipment
• Perform other duties as related to the positions as assigned by supervisor
OTHER JOB FUNCTIONS
• Provide technology assistance to school or district staff for the purpose of supporting them in the completion of their work activities
• Provide pickup and delivery services of computer equipment and software when necessary
PHYSICAL REQUIREMENTS
• Ability to:
o sit, stand or walk for prolonged periods of time
o talk and hear conversations in a potentially noisy environment
o use precise control of fingers and hand movement, often in a repetitive motion such as keyboarding and ability to reach for and handle objects
o use close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Bending, stooping/crouching, kneeling and lifting and/or moving up to 70 pounds may also be required on occasion
WORKPLACE EXPECTATIONS
• Maintaining regular and punctual attendance. In case of an absence site and/or district protocol for reporting absences is followed
• Maintaining appropriate confidentiality regarding information relating to staff, students and parents
• Dress in a professional and appropriate manner for the assignment and the work setting
• Exercise prudent judgment
• Work independently in the performance of routine duties
• Follow all District and school policies and work procedures
• Utilize the District's electronic systems and applications only for reasons related to the position
• Participate in required meetings and trainings related to the position
• If employee is bilingual, interpretation, translating documents, and/or communicating orally in the second language may be required
• Cultivate and model a respectful working environment
Applicants with culturally diverse backgrounds are strongly encouraged to apply.
AN EQUAL OPPORTUNITY EMPLOYER
JobID: 2430
Position Type:
Classified (Technology)/IT Support Analyst
Classified (Technology)/IT Support Analyst
Date Posted:
5/6/2024
Application Deadline: In-District Bargaining Unit Members May 10, 2024. If the position is not filled with a bargaining unit member, outside applicants will be considered thereafter until filled.
MINIMUM QUALIFICATIONS
Education, Training, Experience, Licensure and Certification
• Associates degree in Information Technology or equivalent and periodic training to assure currency of technical skills
• Industry or district recognized technical and/or customer support certifications as may be deemed necessary by the Technology Department
• Valid Oregon Driver's License, reliable transportation and evidence of insurability
• Criminal Justice Fingerprint Clearance • Current First Aid/CPR Card
ESSENTIAL EXPERIENCES/QUALIFICATIONS
• Recent job related experience in computer installation, maintenance, network connectivity support, data management, data security and computer applications support
• One to three years of recent hands-on experience working in an end-user desktop support role or computer operations support environment as part of a medium or large technology team
KNOWLEDGE AND SKILLS
• Skills to use computer technology, including use of software applications and computer applications.
• Knowledge in maintenance of computers, printers and related devices.
• Ability to orient others in equipment operations, and to establish and maintain effective working relationships.
ESSENTIAL JOB FUNCTIONS
• Provide exceptional customer service in person, via phone and email as appropriate
• Resolve Support requests including troubleshooting hardware and software issues
• Works to support end-user Help Desk requests for technical support using district technology support tools
• Following technology equipment standards set by the Technology Department, generate recommendations for new hardware and software acquisitions
• Support the integration of technology into schools and district offices
• Deployment, installation and maintenance/upgrades of district owned or managed staff and student technology, including computers, printers, peripheral devices and software in accordance with the needs of the school and the support standards set by the Technology Department
• Using standards and procedures set by the Technology Department, help support network connectivity for end users, including troubleshooting problematic physical connections and work to follow Technology Department standards and procedures to ensure a secure network environment
• As directed, provide training in the operation and use of systems, computers, and peripheral equipment to school personnel and students
• Maintain inventories of technology hardware and software in accordance with district and Technology Department policies and practices
• Read, assimilate and translate technical documentation in a clear, meaningful way for non-technical staff and students
• Coordinate the procurement of technology equipment, replacement parts, and supplies as needed in accordance with district technology purchasing guidelines set by the Technology Department
• Maintain the confidential, proprietary nature of all information maintained on data systems and related to this position
• Support all district technology goals, policies and procedures as set by the Technology Department
• Work with and support other Technology Department staff as needed to ensure the effective operation of systems and equipment
• Perform other duties as related to the positions as assigned by supervisor
OTHER JOB FUNCTIONS
• Provide technology assistance to school or district staff for the purpose of supporting them in the completion of their work activities
• Provide pickup and delivery services of computer equipment and software when necessary
PHYSICAL REQUIREMENTS
• Ability to:
o sit, stand or walk for prolonged periods of time
o talk and hear conversations in a potentially noisy environment
o use precise control of fingers and hand movement, often in a repetitive motion such as keyboarding and ability to reach for and handle objects
o use close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Bending, stooping/crouching, kneeling and lifting and/or moving up to 70 pounds may also be required on occasion
WORKPLACE EXPECTATIONS
• Maintaining regular and punctual attendance. In case of an absence site and/or district protocol for reporting absences is followed
• Maintaining appropriate confidentiality regarding information relating to staff, students and parents
• Dress in a professional and appropriate manner for the assignment and the work setting
• Exercise prudent judgment
• Work independently in the performance of routine duties
• Follow all District and school policies and work procedures
• Utilize the District's electronic systems and applications only for reasons related to the position
• Participate in required meetings and trainings related to the position
• If employee is bilingual, interpretation, translating documents, and/or communicating orally in the second language may be required
• Cultivate and model a respectful working environment
Applicants with culturally diverse backgrounds are strongly encouraged to apply.
AN EQUAL OPPORTUNITY EMPLOYER
5/6/2024
Location:
Technology Office
Technology Office
Application Deadline: In-District Bargaining Unit Members May 10, 2024. If the position is not filled with a bargaining unit member, outside applicants will be considered thereafter until filled.
Projected Start Date: Approximately July 1, 2024. Exact date to be determined by the district.
For 2024/2025 School Year
8 hours/day, 260 days/year
Salary Range 15 $25.09 to $34.37/hour
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the desired qualifications as described in a job description. We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't believe you meet every one of our desired qualifications described. If you are unsure whether you meet the desired qualifications of this position, or how this would be determined, please feel free to contact Human Resources to discuss your application. Preference will be given to those applicants with work or lived experience with culturally, linguistically and racially diverse communities.
POSITION SUMMARY: The IT Support Analyst I position provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals at designated district locations for the purpose of improving student achievement and staff productivity. They are also responsible for responding to, documenting and resolving service tickets in a timely manner. The IT Support Analyst 1 position reports to the Director of Technology Services.For 2024/2025 School Year
8 hours/day, 260 days/year
Salary Range 15 $25.09 to $34.37/hour
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the desired qualifications as described in a job description. We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't believe you meet every one of our desired qualifications described. If you are unsure whether you meet the desired qualifications of this position, or how this would be determined, please feel free to contact Human Resources to discuss your application. Preference will be given to those applicants with work or lived experience with culturally, linguistically and racially diverse communities.
MINIMUM QUALIFICATIONS
Education, Training, Experience, Licensure and Certification
• Associates degree in Information Technology or equivalent and periodic training to assure currency of technical skills
• Industry or district recognized technical and/or customer support certifications as may be deemed necessary by the Technology Department
• Valid Oregon Driver's License, reliable transportation and evidence of insurability
• Criminal Justice Fingerprint Clearance • Current First Aid/CPR Card
ESSENTIAL EXPERIENCES/QUALIFICATIONS
• Recent job related experience in computer installation, maintenance, network connectivity support, data management, data security and computer applications support
• One to three years of recent hands-on experience working in an end-user desktop support role or computer operations support environment as part of a medium or large technology team
KNOWLEDGE AND SKILLS
• Skills to use computer technology, including use of software applications and computer applications.
• Knowledge in maintenance of computers, printers and related devices.
• Ability to orient others in equipment operations, and to establish and maintain effective working relationships.
ESSENTIAL JOB FUNCTIONS
• Provide exceptional customer service in person, via phone and email as appropriate
• Resolve Support requests including troubleshooting hardware and software issues
• Works to support end-user Help Desk requests for technical support using district technology support tools
• Following technology equipment standards set by the Technology Department, generate recommendations for new hardware and software acquisitions
• Support the integration of technology into schools and district offices
• Deployment, installation and maintenance/upgrades of district owned or managed staff and student technology, including computers, printers, peripheral devices and software in accordance with the needs of the school and the support standards set by the Technology Department
• Using standards and procedures set by the Technology Department, help support network connectivity for end users, including troubleshooting problematic physical connections and work to follow Technology Department standards and procedures to ensure a secure network environment
• As directed, provide training in the operation and use of systems, computers, and peripheral equipment to school personnel and students
• Maintain inventories of technology hardware and software in accordance with district and Technology Department policies and practices
• Read, assimilate and translate technical documentation in a clear, meaningful way for non-technical staff and students
• Coordinate the procurement of technology equipment, replacement parts, and supplies as needed in accordance with district technology purchasing guidelines set by the Technology Department
• Maintain the confidential, proprietary nature of all information maintained on data systems and related to this position
• Support all district technology goals, policies and procedures as set by the Technology Department
• Work with and support other Technology Department staff as needed to ensure the effective operation of systems and equipment
• Perform other duties as related to the positions as assigned by supervisor
OTHER JOB FUNCTIONS
• Provide technology assistance to school or district staff for the purpose of supporting them in the completion of their work activities
• Provide pickup and delivery services of computer equipment and software when necessary
PHYSICAL REQUIREMENTS
• Ability to:
o sit, stand or walk for prolonged periods of time
o talk and hear conversations in a potentially noisy environment
o use precise control of fingers and hand movement, often in a repetitive motion such as keyboarding and ability to reach for and handle objects
o use close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Bending, stooping/crouching, kneeling and lifting and/or moving up to 70 pounds may also be required on occasion
WORKPLACE EXPECTATIONS
• Maintaining regular and punctual attendance. In case of an absence site and/or district protocol for reporting absences is followed
• Maintaining appropriate confidentiality regarding information relating to staff, students and parents
• Dress in a professional and appropriate manner for the assignment and the work setting
• Exercise prudent judgment
• Work independently in the performance of routine duties
• Follow all District and school policies and work procedures
• Utilize the District's electronic systems and applications only for reasons related to the position
• Participate in required meetings and trainings related to the position
• If employee is bilingual, interpretation, translating documents, and/or communicating orally in the second language may be required
• Cultivate and model a respectful working environment
Applicants with culturally diverse backgrounds are strongly encouraged to apply.
AN EQUAL OPPORTUNITY EMPLOYER
Job Summary
JOB TYPE
Full Time
SALARY
$86k-107k (estimate)
POST DATE
05/08/2024
EXPIRATION DATE
07/06/2024
WEBSITE
barlowsports.com
HEADQUARTERS
Gresham, OR
SIZE
<25
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The job skills required for IT Support Analyst I (2024/2025 School Year) include Technical Support, Troubleshooting, Customer Service, Help Desk, Installation, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Analyst I (2024/2025 School Year). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Analyst I (2024/2025 School Year). Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for IT Support Analyst I (2024/2025 School Year) positions, which can be used as a reference in future career path planning. As an IT Support Analyst I (2024/2025 School Year), it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Analyst I (2024/2025 School Year). You can explore the career advancement for an IT Support Analyst I (2024/2025 School Year) below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Analyst job description and responsibilities
The IT support analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
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IT support analyst often communicate directly with consumers.
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This position provides analysis and problem-solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems.
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IT support analyst perform analysis of root causes.
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troubleshooting hardware and software issues.
03/20/2022: San Jose, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Analyst jobs
A IT support analyst should be able to work calmly when under pressure.
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A IT support analyst should provide enterprise-level support to customers.
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Name variables and functions using clear and relevant names.
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Re-use common functions to save time.
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Set a time limit to complete a task.
01/21/2022: Salem, OR
Step 3: View the best colleges and universities for IT Support Analyst.
Butler University
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